Terms and Conditions

Donations

As a charity, ESAC is dependent on and incredibly grateful for your generous donation.  

In compliance with legal and best practice regulations set by the Charity Commission, the Institute of Fundraising and the Fundraising Regulator, all donations we receive (including registration fees for challenge participation) are treated as irrevocable gifts and, as such, are non-refundable.

Delivery 

We aim to process orders as quickly as possible and standard UK delivery is normally 5-7 working days, starting from the next working day after you place your order. 

Returns Policy  

You can return part or all of your order for physical goods for a refund within 30 days of receipt.  Only incorrectly supplied or damaged/faulty items can be exchanged upon return. All other returns will be refunded back onto the credit/debit card or via the PayPal account used for the original purchase. You will need to place a new order if you simply require a different size or product.   

Physical goods should be returned in their original condition, ideally in the original packaging. Any damage noticed on receipt of the item should be highlighted on the returns note.